COMMUNICATION IN A MULTICULTURAL FLIGHT DECK ENVIRONMENT: THE INFLUENCE OF CULTURE DIMENSIONS IN COMMUNICATIVE FUNCTIONS
Keywords:
Cultural Dimensions, Communicative Functions, Communication, Multicultural interactionAbstract
Multicultural interactions among pilots have become more common as airlines had to resort to manpower from several countries. Consequently, problems related to communication arise. Through a qualitative and descriptive study, this article aims to identify the communicative functions that can be affected in the communication of pilots from different nationalities by better understanding the influence of cultural dimensions in these interactions. Through a literature review, we propose a discussion on how national culture affects the communication of pilots. Based on associations between communicative functions - established in DOC 9835 (ICAO 2010), and the cultural dimensions pointed out by Hofstede (1997), it can be observed that the way in which pilots express certain communicative functions is affected by national culture. It is suggested that language proficiency requirements observe such aspects, as well as language training that addresses these issues and further research considering culture, flight safety and communication.
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